Organiser Terms of Service

DRAFT v0.1 — for solicitor review. Not legal advice and not yet in force. Square brackets […] mark details to confirm. Jurisdiction: England & Wales.

These Terms govern your use of tckt as an event organiser ("Organiser", "you"). tckt is operated by [tckt legal entity name] ("tckt", "we", "us"), a company registered in England & Wales, company number [00000000], registered office [address]. Contact: [legal@tckt.co.uk].

By creating an account or publishing an event, you accept these Terms.

1. What tckt is, and our role

1.1 tckt is a self-service software platform that lets you list events and sell tickets to attendees. We provide the technology (event pages, checkout, e-tickets, door check-in, dashboard).

1.2 You are the seller. When an attendee buys a ticket, the contract for that ticket and for the event is between you and the attendee. tckt acts only as your limited disclosed agent and technology provider to facilitate that sale. tckt is not the seller, promoter, organiser, ticket owner, reseller or broker of any event, and does not guarantee that any event will take place.

1.3 We do not take title to any ticket and do not set or control your ticket prices.

2. Your account and eligibility

2.1 You must be at least 18 and able to enter contracts. You must give accurate account and event information and keep it up to date.

2.2 You are responsible for activity under your account and for keeping your login secure.

3. Payments, fees and payouts

3.1 Card payments are processed by our payment partner Square, not by tckt. To sell paid tickets you must connect a Square account and complete Square's onboarding/verification. Square's own terms apply to you.

3.2 Funds flow directly to you. Ticket revenue is settled to your connected Square account. tckt does not receive, hold, or pay out attendees' money.

3.3 Our fee. tckt charges a per-paid-ticket platform fee (currently the card-processing cost plus a flat [20p] fee if you absorb it, or [40p] if you pass it to the buyer]). Free tickets carry no fee. Our fee is taken as an application fee at the time of each transaction. We may change our fees on [30 days'] notice; changes do not affect tickets already sold.

3.4 Card processing is charged by Square at its own rates, deducted from the transaction. tckt does not mark this up.

3.5 Chargebacks & disputes on ticket revenue are your responsibility, as the funds settle to you. You will reimburse tckt for any fee, chargeback cost, or loss we incur due to your event or breach.

3.6 Tax. You are responsible for all taxes (including VAT) on your ticket sales. tckt is responsible for VAT (if any) on its own platform fee. [VAT treatment to confirm.]

4. Refunds and cancellations

4.1 You set and honour your own refund, exchange and cancellation policy, which must comply with applicable consumer law. You must make that policy clear to attendees before purchase.

4.2 If you cancel, materially change, or fail to deliver an event, you are responsible for refunding affected attendees from the funds you received. tckt may (but is not obliged to) facilitate refunds through the platform and may require you to do so.

4.3 tckt is not liable to attendees or to you for the delivery, quality, cancellation or postponement of any event.

5. Your responsibilities and warranties

You warrant and agree that, for every event you publish:

5.1 you have the right and all necessary licences, permissions and insurance to run it lawfully (including safety, licensing, alcohol/age restrictions where relevant);

5.2 all content, artwork, names and marks you upload are accurate and do not infringe any third party's rights;

5.3 the event and its promotion are lawful and comply with our Acceptable Use Policy;

5.4 you will handle attendees fairly and comply with consumer-protection and data-protection law;

5.5 you will not use tckt for a secondary/resale market or to sell tickets above the price you set.

6. Data protection

6.1 In respect of attendees' personal data collected through your events (e.g. name, email, ticket records), you are the controller and tckt is your processor. The Data Processing Terms (Schedule 1) form part of these Terms and govern that processing.

6.2 tckt is the controller of your organiser account data and of platform operational data.

6.3 You must have a lawful basis and privacy notice for your own use of attendee data (e.g. marketing).

7. Suspension, removal and termination

7.1 We may suspend or remove an event or account, with or without notice where necessary, if we reasonably believe it breaches these Terms, the Acceptable Use Policy, or the law, or presents risk to attendees, tckt or Square.

7.2 Either party may close the account at any time. Sections that by their nature survive (fees owed, liability, indemnity, data, governing law) continue after termination.

8. Liability and indemnity

8.1 Indemnity. You will indemnify tckt against claims, losses, fines and reasonable costs arising from your event, your content, your breach of these Terms, or your breach of law (including consumer or data-protection law).

8.2 Our liability to you. We provide the platform with reasonable care and skill but "as available". To the extent permitted by law, tckt is not liable for indirect or consequential loss, loss of profit, goodwill or data, and tckt's total liability to you in any 12-month period is capped at the greater of [the platform fees you paid tckt in that period] and [£100]. Nothing limits liability that cannot be limited by law (e.g. death/personal injury by negligence, fraud).

9. Intellectual property

9.1 tckt owns the platform and its IP. You keep ownership of your event content and grant tckt a licence to host and display it to operate the service.

10. Changes, law and disputes

10.1 We may update these Terms; material changes will be notified. Continued use means acceptance.

10.2 These Terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

Schedule 1 — Data Processing Terms (DPA)

DRAFT — solicitor to finalise against UK GDPR Art. 28.

• Roles: Organiser = controller; tckt = processor, for attendee personal data processed via the platform.
• Subject-matter/duration: processing of attendee data for the purpose of operating ticketing for the Organiser's events, for the term of the account plus retention periods below.
• Nature/purpose: hosting event pages, taking orders, issuing tickets, sending transactional email, door check-in, reporting.
• Data types: attendee name, email, ticket/QR code, order and payment metadata (no card data — held by Square).
• Data subjects: the Organiser's attendees/buyers.
• tckt's obligations: process only on documented instructions; keep data confidential; apply appropriate technical/organisational security; assist with data-subject requests and breaches; delete/return data on termination; permit reasonable audit.
• Sub-processors (current): Supabase (database/auth, EU-West/Ireland), Vercel (hosting), Resend (email), Square (payments). tckt will keep this list current and give notice of changes.
• International transfers: [confirm — keep data in UK/EEA where possible; SCCs/UK IDTA where not.]
• Breach: tckt notifies the Organiser without undue delay on becoming aware of a personal-data breach.